Terms of Service

Effective Date: June 5, 2026  |  Last Updated: June 5, 2026

1. Acceptance of Terms

Welcome to Chopt. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Chopt ("Company," "we," "us," or "our"), the operator of the website located at cafe-chopt.click (the "Website"). By accessing, browsing, or otherwise using this Website, placing an order, creating an account, or engaging with any of our services, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms apply to all visitors, registered users, customers, and any other persons who access or use our Website and services. If you are accessing our Website on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in such case, "you" and "your" shall refer to such entity.

Your continued use of our Website following the posting of any changes to these Terms shall constitute your acceptance of those changes. We reserve the right to modify these Terms at any time, and it is your responsibility to review these Terms periodically for updates.

You must be at least eighteen (18) years of age to use our Website and services. By using our Website, you represent and warrant that you are at least 18 years of age. If you are under 18 years of age, you are not permitted to use our Website without verifiable parental or guardian consent.

2. Description of Services

Chopt operates as a food service business providing customers with access to fresh, high-quality food products, meal options, catering services, and related culinary offerings through our Website at cafe-chopt.click. Our services include, but are not limited to, the following:

• Online Food Ordering: Customers may browse our menu, customize their orders, and place orders for pickup or delivery through our Website.
• Menu Information: We provide detailed information about our food offerings, including ingredients, nutritional information, pricing, and availability.
• Catering Services: We offer catering and bulk ordering options for events, corporate functions, and private gatherings.
• Customer Account Management: Users may create and manage personal accounts to track orders, save preferences, and manage loyalty rewards where applicable.
• Promotions and Special Offers: We may offer promotional deals, discounts, and special offers through our Website and email communications.
• Customer Support: We provide customer service assistance through email and other communication channels listed on our Website.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Availability of menu items and services may vary based on location, time of day, seasonality, and other factors. We do not guarantee the availability of any particular product or service at any given time. Menu items, prices, and offerings are subject to change without notice.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the confidentiality of your account credentials and be responsible for all activities that occur under your account.
• Notify us immediately at [email protected] if you suspect unauthorized use of your account.
• Use our Website and services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our services.
• Treat our staff and other users with respect and courtesy in all communications.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

Violation of any of the above prohibited activities may result in immediate termination of your account, cancellation of pending orders, and, where appropriate, referral to law enforcement authorities. We reserve the right to pursue all available legal remedies for any violations of these Terms.

4. Intellectual Property Rights

All content available on our Website, including but not limited to text, graphics, logos, images, icons, photographs, audio clips, digital downloads, data compilations, recipes, menu designs, software, and the overall "look and feel" of the Website, are the exclusive property of Chopt or its content suppliers and are protected by United States copyright law, trademark law, and other applicable intellectual property laws.

Our trademarks, service marks, trade names, logos, and other brand identifiers may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion among consumers, or in any manner that disparages or discredits us.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website and its content solely for personal, non-commercial purposes directly related to placing orders or engaging with our services. This license does not include:

• Any resale or commercial use of our Website or its contents.
• Any collection and use of product listings, descriptions, or prices.
• Any derivative use of our Website or its contents.
• Any downloading or copying of account information for the benefit of another merchant or business.
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of our intellectual property terminates the license granted herein and may constitute a violation of applicable law, including the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, and may expose you to civil and criminal liability.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement.

5. Payment Terms

5.1 Pricing and Payment

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without prior notice. We reserve the right to modify our pricing at any time, and any such changes will be effective immediately upon posting to the Website.

By placing an order through our Website, you agree to pay the listed price for each item ordered, plus any applicable taxes, service fees, delivery charges, and other applicable fees. All amounts are due at the time of purchase.

We accept the following forms of payment:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards with major card network logos
• Digital payment methods as may be made available on the Website

5.2 Taxes

You are responsible for paying all applicable taxes associated with your purchases. We are required by law to collect sales tax on applicable orders in accordance with applicable federal, state, and local tax laws. Tax rates may vary depending on your location.

5.3 Refunds and Cancellations

Our refund and cancellation policy is as follows:

• Order Cancellations: Orders may be cancelled prior to preparation. Once food preparation has begun, cancellations may not be accepted.
• Refunds for Incorrect Orders: If you receive an incorrect order, please contact us within 24 hours of receipt at [email protected] for resolution.
• Quality Issues: If you experience a quality issue with your food, please contact our customer service immediately. Resolutions may include a replacement order or store credit at our discretion.
• No-Show Refunds: Failure to collect a pickup order within the designated timeframe may result in forfeiture of the order without refund.

All refund requests are subject to review and approval at our sole discretion. Approved refunds will be processed to the original payment method within 5-10 business days, subject to your financial institution's processing times.

6. Disclaimer of Warranties

YOUR USE OF OUR WEBSITE AND SERVICES IS AT YOUR SOLE RISK. OUR WEBSITE, SERVICES, AND ALL CONTENT, PRODUCTS, AND INFORMATION PROVIDED THROUGH OUR WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF TITLE OR NON-INFRINGEMENT
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION ON THE WEBSITE
• WARRANTIES THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

We do not warrant that the nutritional information, ingredient lists, or allergen information provided on our Website is completely accurate or up to date. If you have food allergies or dietary restrictions, please contact us directly before placing an order to confirm the suitability of specific menu items for your needs.

Nothing in these Terms shall affect your statutory rights as a consumer under applicable United States federal and state consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.).

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, OUR WEBSITE OR SERVICES
• DAMAGES RESULTING FROM ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
• DAMAGES RESULTING FROM THE CONDUCT OF ANY THIRD PARTY IN CONNECTION WITH OUR SERVICES

ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OR INABILITY TO USE OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU TO CHOPT DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Chopt and its officers, directors, employees, agents, subsidiaries, affiliates, partners, and licensors (collectively, the "Indemnified Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorney's fees and court costs) arising from or relating to:

• Your access to or use of our Website or services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or contractual right;
• Any claim that your use of our services caused damage to a third party;
• Any content or information you submit, post, or transmit through our Website;
• Any fraudulent, deceptive, or intentional misconduct on your part.

This indemnification obligation will survive the termination of these Terms and your use of our Website. We reserve the right, at your expense, to assume exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

9. Food Safety and Allergen Disclaimer

Chopt takes food safety seriously and strives to maintain the highest standards of food preparation and handling. However, please be aware of the following important information:

Nutritional and ingredient information provided on our Website is based on standard recipes and may vary depending on location, preparation methods, and product availability. We are not responsible for any adverse health reactions resulting from consumption of our products, including reactions due to undisclosed allergies or pre-existing medical conditions. You assume all risk associated with the consumption of any food products ordered through our Website.

10. Privacy Policy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, and share information about you when you use our Website and services. By agreeing to these Terms, you acknowledge and agree to the practices described in our Privacy Policy.

To the extent you are a resident of California, our collection and use of your personal information is subject to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA) (Cal. Civ. Code § 1798.100 et seq.). You may have additional rights under applicable California law, including the right to know, the right to delete, and the right to opt out of the sale of personal information.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Chopt operates, without regard to any conflict of law provisions. The Federal Arbitration Act, applicable federal law, and the laws of the applicable state shall govern these Terms.

Subject to the arbitration provisions set forth in Section 12 below, any legal action or proceeding arising under or relating to these Terms or your use of our Website or services shall be brought exclusively in the federal or state courts of competent jurisdiction located within the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

These Terms are subject to applicable consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), the Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.), and other applicable federal and state statutes. Nothing in these Terms is intended to limit your rights under any applicable mandatory consumer protection legislation.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services informally by contacting us at [email protected]. We will attempt to resolve the dispute within thirty (30) calendar days of receipt of your written notice. If the dispute is not resolved informally within this period, either party may proceed with the formal dispute resolution process described below.

12.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION RATHER THAN A COURT PROCEEDING, AND YOU WAIVE YOUR RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION.

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, the breach, termination, enforcement, interpretation, or validity thereof, or to the use of our services, shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended from time to time, except as otherwise provided herein.

The arbitration shall be conducted in the English language, and the arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have the authority to award any remedy available under applicable law.

12.3 Class Action Waiver

YOU AND CHOPT EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND CHOPT EACH WAIVE ANY RIGHT TO A JURY TRIAL AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

12.4 Exceptions to Arbitration

Notwithstanding the above, either party may bring an individual action in small claims court, and either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

13. Term and Termination

13.1 Term

These Terms are effective as of the date you first access or use our Website and shall remain in full force and effect until terminated in accordance with the provisions herein.

13.2 Termination by You

You may terminate your account or stop using our services at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities incurred prior to termination.

13.3 Termination by Chopt

We reserve the right, in our sole discretion, to suspend or terminate your access to our Website and services, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or illegal conduct;
• Non-payment for services rendered;
• Actions that may harm our business, reputation, or other users;
• Extended periods of inactivity on your account;
• Technical, security, or legal concerns requiring immediate action.

13.4 Effect of Termination

Upon termination of these Terms or your account, your right to access and use our Website and services will immediately cease. Any provisions of these Terms that by their nature should survive termination shall survive, including without limitation, intellectual property provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

14. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time in our sole discretion. When we make material changes to these Terms, we will notify you by:

• Updating the "Last Updated" date at the top of this page;
• Posting a prominent notice on our Website;
• Sending an email notification to registered users (where applicable).

Changes to these Terms shall become effective immediately upon posting to our Website, unless otherwise stated. Your continued use of our Website or services following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to any revised Terms, you must immediately discontinue your use of our Website and services.

We encourage you to review these Terms periodically to stay informed about any updates. Your use of our services is always subject to the most current version of these Terms.

15. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Chopt. We provide these links for your convenience only and do not endorse, sponsor, or recommend any third-party websites or the products or services they offer. We have no control over the content, privacy policies, or practices of any third-party websites and disclaim all responsibility for them.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available on or through any third-party websites. We strongly advise you to read the terms of service and privacy policies of any third-party websites you visit.

16. Force Majeure

Chopt shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, government restrictions, war, terrorism, civil unrest, labor disputes, power outages, telecommunications failures, supply chain disruptions, or any other event constituting force majeure.

In the event of a force majeure occurrence, we will notify you as soon as reasonably practicable and will use reasonable efforts to minimize the impact on our services. If a force majeure event prevents us from providing services for an extended period, you may cancel any outstanding orders and receive a full refund for prepaid amounts.

17. Severability

If any provision of these Terms is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, void, unenforceable, or in conflict with any applicable law, the remaining provisions of these Terms shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, consistent with the original intent of the parties, as determined by the court or arbitrator.

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. Any waiver of a provision of these Terms will only be effective if it is in writing and signed by an authorized representative of the waiving party.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on our Website, constitute the entire agreement between you and Chopt with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

No modification, amendment, or waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of Chopt. In the event of any conflict between these Terms and any other agreement you may have with us, these Terms shall control unless otherwise expressly agreed in writing.

19. Electronic Communications

By using our Website and providing your email address, you consent to receive electronic communications from us, including order confirmations, service updates, promotional materials (where you have opted in), and notices regarding changes to these Terms or our Privacy Policy. You agree that any notices, agreements, disclosures, or other communications we send to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional communications at any time by following the unsubscribe instructions in any promotional email or by contacting us at [email protected]. Please note that opting out of promotional communications will not prevent us from sending you transactional or service-related communications.

20. Children's Privacy

Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information, please contact us immediately at [email protected], and we will take steps to remove such information from our records in compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

21. Accessibility

Chopt is committed to ensuring that our Website is accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable accessibility standards. If you encounter any accessibility barriers on our Website, please contact us at [email protected] so that we may address your concerns promptly.

22. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you need assistance with our services, please do not hesitate to contact us using the following information:

We strive to respond to all inquiries within two (2) business days. For urgent matters relating to food safety or order issues, please indicate "URGENT" in the subject line of your email to ensure prompt attention.